Use all available tools and methodology: phone, fax, email, Reservations Systems (ACES, Hotel Express, Room key, IHRS) to track and provide solutions to customer's needs, requests and overall expectations. Assisted the Sales and Marketing department with creating special reservations for VIP guests. Informing guests of our various activity packages that we offer for dogs while staying with us. Process electronic reservations and use fax. Possess the knowledge and skills which are required for such position. A resume summary is a professional statement at the top of a resume. Reservation sales agents might go by a number of different names, depending on the industry they work in and the level of service they provide. Ensured that customers were assisted properly and that all their questions and concerns were addressed while adhering to company guidelines and policies. What sort of hours will I work? Maintained an ad spend ROI of 1.8 for Company X’s ad campaigns over the past 3 months. ESSENTIAL … Introduce our customers to products and services available through our partner companies. Receive phone and online requests for services, screen each request, and if approved, assign the trip to the appropriate NET provider. Reservations Agent Resume Examples. All of that work for an employer to take a glance. Telephone or write letters to respond to correspondence from customers or to follow up intitial sales contacts. Experienced and knowledgeable information technology professional with 5+ years’ experience seeks to contribute her training and acquired skills … Irrespective of industry type, the Reservations Specialist Resume mentions these core duties to be executed by these officials – answering incoming calls, providing information to customers about facility’s amenities, and guest services; scheduling reservations, inputting check-in and check-out details in the reservation system, updating and maintaining accurate records of all guests, answering online inquiries, and directing customers … Reservationists, or reservation agents, work for hotels, resorts, airlines, train and bus companies and booking services that handle all types of reservations. You might work shifts of 8am-9pm, with some weekends – or you might get lucky and work office hours. Jan 24, 2016 - This Pin was discovered by Tony Li. Responsible for addressing all booking inquiries email questions, requests, and supplier booking denials. Headline : Successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. Tips for Writing Your Resume . Market Managers in order to ensured client satisfaction, and operational costs and guidelines being met. Maintained high level of confidence while accessing customer accounts. Excellent problem solving and conflict management skills. Refunded unused and partially used tickets to credit cards, cash or voucher for future travel. Superior Customer Service and Communication Skills. Perform basic clerical duties, i.e: Send email, Update spreadsheets, copy/scan paperwork, file paperwork, maintain a tidy reception area etc. Data collection and logging of guest information, including receiving and safeguarding credit card information. Able to communicate well with a wide variety of people and able to sell the services of the establishment. They work with customers over the phone, in person, or via email and strive to provide excellent customer service. Utilized multitasking to meet assignment deadlines in a fast-paced office environment. Skills : Recruiting, Customer Service, Training. Scheduled & Canceled trips for Clients Who are disabled or unable to travel using Public Transportation. Booked hotels, airport transfers, and visas for passengers with extended layovers. Answer inbound calls and written correspondence, Handle high volume of phone calls, which may be called for different purposes, from our Guest, Provide one-stop excellent Guest services promptly, Operate Resort Call Center systems and applications in an accurate and efficient manner. Created reservations sold by wholesalers, ensuring all reservations abide by the contracted terms and agreements between the resort and wholesaler. It describes the candidate's relevant experience, skills, and achievements. Proactively creating solutions to drive results while providing seamless guest experience through effective use of systems and available resources. Assist clients in arranging interviews, daycare/boarding reservations and answer inquiries about the company, Provide exceptional, friendly and patient customer service to all clientele, Answer, screen and forward incoming calls appropriately. Identified, research, and resolve customer issues using the computer system. Consistently offering partner transfers to Hilton Grand Vacations over the 40% of transfer rate - my transfer rate is 50.8%. Knowledge of online reservation systems and familiarity with hiring company’s software and protocols will also prove to be useful. Objective : To attain a position that will allow to provide a positive contribution to the organization, entertaining creativity, in a time that is ever changing. There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by … Maintained confidentiality with customer's financial information while taking credit and debit card payments. Inside Sales and Customer Service Specialist Holidale is seeking an Inside Sales and Customer Service Specialist whom too have entry level Marketing, Analytic knowledge… Provide prospective guests with stellar customer service experience Process reservation requests, changes, and cancellations received by phone, email or website Identify guest reservation needs… Administrative Summary Statement Examples, How to write Experience Section in Administrative Resume, Action Verbs to use in Administrative Resume, How to present Skills Section in Administrative Resume, How to write Education Section in Administrative Resume. Every organization that provides guest services hires a Reservations Specialist to book reservations and to suggest effective techniques for selling additional services and amenities to customers. Followed-up on customer inquiries not immediately resolved. He/she will be the first port of call for a firm's customers or guests. Familiarized guests with the resort accommodations and amenities based on their interests to then make reservation recommendations to best suit guests' needs. Fed-X. Try Now! Junior Editorial Assistant. Objective : A career oriented Customer Service and Office Support- Assistant, who thrives in busy environments requiring strong organizational, problem solving and interpersonal skills. your own Pins on Pinterest Reservation Manager jobs. Completely and accurately entered guest information into the property management system. Committed to providing the highest quality service to every passenger. Assisted passengers with involuntary schedule changes due to weather conditions as well as internal cancelations. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. Studies show that employers only spend about 5-7 seconds looking at a single resume. Skills : Microsoft Word, Microsoft Access, Power Point , Adobe. Daily duties seen on a Reservation Specialist example resume are conducting research, coordinating transport and accommodation, negotiating prices, liaising with service providers, and organizing remote client meetings. Created and reschedule reservations for international travel proficiently using Amadeus. Answered phones assisting customers with scheduling, cancelling and changing sites on reservations for camping in all of the United States federal parks. Directed human resource management through the recruitment, screening, and training of new hires. Provided detailed information on products and services offered by clients. Excellent communication, organizational, and leadership skills that will resonate throughout an office. Make sure files; i.e. Helped drive sales goals and achieve monthly quotas. Remember these helpful tips as you write your CV:-Choose words and phrasing that not only details your duties and experience but also imparts your skills and abilities, such as customer service and problem-solving, that make you a strong candidate for the reservation … Handle the reservation cycle from beginning to end: initial inquiry, education on property inventory, booking reservations, guest check-in, on-call for any issues during time of stay, guest check-out. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Astute in identifying areas in need of improvement, with the vision. JOB SUMMARY Under supervision the Sample Reservation Specialist activates and books reservations for sampler packages. Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis. What’s the best thing about being a reservations manager? Assisted leadership with creating, standardizing, and implementing new Standard Operating Procedures to ensure the department. Open-ended questions to assess customer needs, demonstrating empathy, and resolving problems on the spot. Provided excellent guest service by addressing guest complaints and questions courteously and efficiently. Describe services offered by establishment to first time and returning guests to make sure they have a great understanding of everything offered; sales representative. Media Buying Specialist. Transfer customer calls to appropriate staff. Troubleshoot problems involving office equipment, such as computer hardware and software. Answer telephone calls from potential customers who have been solicited through advertisements. Our resume builder can guide you step-by-step through each necessary part of your CV and help you create a customized document in no time. Tips for Creating a Great Reservation Agent CV. Interview. Want to land a job as a hotel reservations agent? Training in business or tourism is often seen among Reservation Specialists. Possess the knowledge and skills which are required for such position. Now, take a deep breath. Set and met productivity expectations along with high quality standards. Scheduled shifts for employees as well as updating time card errors. Address: 3228 N West Ave, Fresno, CA 93705 Phone: (559) 229-2635 Email: [email protected] Current job: Travel Agent/Destination Specialist at … Excelled at the training of all new hires and ensuring team morale was high. Accountable and ambitious, able to remain focused and productive under challenging situations. What Does a Customer Service Specialist Do? Trained new hires to the Reservations department in the current Standard Operation Procedures and utilizing the Opera and Navis programs effectively. Double Jack in order to assist them with areas that are a challenge. Dealt with customers as a result of over sales delayed or canceled flights. Reservation Specialist Resume Examples. Input and retrieve data using a computer reservations system and utilizing codes for efficiency. Reservation Agents are responsbile for processing travel and accommodation arrangements. Utilized proper selling techniques and strategies to maximize revenue goals. Responsible for the management of daily business operations and marketing activities on behalf of clients. Informs manager of any special attention guests or VIPs and ensure accurate information, obtaining arrival times, etc. Summary : Ticket Agent well-versed in all aspects of booking, ticketing and Reservations. Resolution Specialist Resume Samples and examples of curated bullet points for your resume to help you get an interview. Processed reservations upon customer request. There are plenty of opportunities to land a Reservation Agent job position, but it won’t just be handed to you. Input guest credit card information to guarantee room and confirmation number. Provide accurate information regarding availability, sales promotions, accommodation types, transportation to and from hotels, rates, etc. Received privilege, premium, and Platinum members with bookings and inquiries. Reservation Specialists coordinate travel for employees or customers of travel agencies. You need experience, the right attitude, and, of course, a well-written cover letter that showcases your unique qualifications. Adapt to the situation at hand (IROPS) or other to accommodate the needs created due to the changing dynamics of airline schedules or unforeseen situations. Headline : A dedicated professional with experience in the health and customer service environment. Analyzed data within multiple databases and reservation systems to determine availability and rates. Answer incoming calls and assisted with reservations, confirmations, and questions for their campground stays. If you would like to see more jobs, remove the commute filter. Booked reservations for time-share owners. High-energy Customer Service Agent skilled in resolving conflicts. Objective : To obtain a job within chosen field that will challenge and allow to use and further skills and past experiences in a way that is mutually beneficial to employer, which will allow for future growth and advancement. Follow all guidelines and procedures regarding confidentiality. Manage the Reservation section of the Group Resumes and liaise with Conference Services Team on needs Contact guests in advance to up-sell higher category room types and package add-ons Contact guests to offer discounted rates for extending reservations through shoulder dates Manage room inventory to accommodate high category stay patterns Objective : Experienced Bilingual Customer Service Professional with extensive years of experience. Though it satisfies the requirement for timelines, yet it is built with ability focus topics showcasing your marketable skills and impressive accomplishments. Skills : Microsoft Office, Quick books, Auto cad. Maintained above company sales goals and received formal sales training. Quickly built rapport with potential guests to secure credibility. Assist future guest with booking hotel reservations. Answering phone inquiries concerning lodging. Handles daily correspondence and respond to inquiries as needed, Advise load control personnel and other stations of changes in reservation. I applied online. Daily duties seen on a Reservation Specialist example resume are conducting research, coordinating transport and accommodation, negotiating prices, liaising with service providers, and organizing remote client meetings. Summary : Utilize skills in accounting, maintaining proper inventory, sales, customer service and food sanitation and handling to obtain a full time or part time position. Summary : To utilize experience as the best candidate for this position because a self motivated person, hardworking, and easy to work with. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Process client requests received from the airline through the API Operations system. Create a comfortable and welcoming environment to guests and other team members. Scored in top of employees in a successful resolution of issues Ensured superior customer experience by addressing customer concerns. In the qualifications section of your CV, you should aim to mention both hard and soft skills. Personal Info. Manage lease arrangements for annual rentals. Setting up Training Evaluations for clients looking to have their dogs lodge and train at our facility. Receives, processes, and verifies the accuracy of customers' requests and booking confirmations via email. Promptly answered reservation inquiries via telephone in a welcoming and professional manner. Respond to incoming calls regarding hotel reservation bookings; member account balance inquiries and issues; and providing accurate information regarding hotel property features, loyalty program, and amenities. The purpose of this career summary is to explain your qualifications for the job in 3-5 sentences and convince the manager to read the whole resume document. Skills : Med Tech trained, Experienced CNA. Data entry of customer's demographic information on new accounts. We're going to figure out exactly what you need on your resume as a Reservation Specialist. Customer service has been essential for this position, Handled calls from high profile personal quickly and professionally, Recorded data efficiently with little to no down time between calls, Required exceptional time management skills, Inside Sales- learned and memorized scripts to successfully set up reservations for customers over the phone, through email, and on tours of the facility. Hiton hires in most states for this entry-level position, (and you can find more entry-level at home jobs here). Provided customers assistance in securing all travel needs including flight reservations, flight status, ticket changes, and airline regulations. Answer in-bound calls in a courtesy and professional manner. Employers look for candidates having a high school diploma or GED. Daily closed communication with several other departments such as Contracts Loading. Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers. Follow system and procedures to ensure consistent application of criteria for approval decisions. Aware of all front office procedures and assist with reception duties as required. Deciding whether to use a resume objective or summary depends on your level of experience, and the impression you want to make. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Service a large volume of inbound calls daily, providing exceptional customer service. Shadowed with Ready Group, MBS&S, and The Training Department in order to gain more knowledge of the different functions of IHG. No pressure or anything, but that leaves you with about 6 seconds to make an impression. Listen carefully & naturally connect with customer, Connecting with customers of all personality types, Utilize various computer hardware to fulfill duties, Follow established policies and procedures, Identify customers’ financial needs and goals, Making tailored recommendations to customer. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. File and retrieve corporate documents, records, and reports. Use multi-line switch board transferring calls to appropriate departments. Objective : To utilize experience as the best candidate for this position because a self motivated person, hardworking, and easy to work with. Multi-tasked between several computer applications to quickly and efficiently locate information for guests. Assisted the local Reservations Desk at HRW with questions, problems, or concerns that arise concerning reservations made at the hotel. Worked on trade desk answering emails to assist travel agents with revisions. Provided excellent customer service, while Answered all incoming calls and transferred calls to the correct departments. Demonstrate excellent representation of Holiday House, Manage client relationships thorough efficient communication skills, Consistently meet and exceed sales goals by marketing and cross selling activity packages and spa services, Consistent performer, exceeded new client quota by 10% each month and add on sales by 20%, Effectively coordinated, processed and organized paperwork for all reservations via phone and in person, Answer general customer questions, resolving customer complaints/issues and servicing customer questions/requests on existing reservations, Engage customers in a courteous and professional manner, Maximize revenue opportunities with customers by actively soliciting services, Responsible for coordinating and ensuring that customer reservations are confirmed and scheduled by accurately querying and inputting data into the Dealermine and ADP System, Communicate/coordinate with various internal departments. 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