December 19, 2007 6:17am CST. The call center industry is growing and growing and a lot of Filipinos look at it as a very good means of living. Visa interview appointments can … I’ve also done a lot of volunteer work through the years which makes me an expert when it comes to communication with people.”. How about your “ th ” pronunciation, have you heard them lately? What achievement/s in your life are you most proud of? Be confident when talking so you’ll sound more convincing and persuasive. @iceblade007 (232) Philippines. Give the interviewer an idea of your interpersonal attitude. With this question, provide your knowledge of the call center work atmosphere and relate your skills to its application for the position. Finding a way to pass the interview and stand-out while you’re at it can be a daunting tasks. Thousands of Filipinos are working as call center agents since the job usually comes with benefits and offers a high starting rate than most jobs in the Philippines. This statement is an ice-breaker and is often used to start an interview, whether it’s for a BPO in Cebu or any other job. If you’re getting ready for a contact center job interview, below are 10 tips top help you along your way. On the other hand, if you don’t have any working experience just yet, don’t worry! You can also learn how to pronounce words the right way through Youtube tutorials and online dictionaries. In an era of fake news and superficial listicles, this website aims to enlighten, inspire, inform, and entertain in ways that no mainstream media company is gambling on. Before starting your new job as a call center agent, there are some things that you should know and take into consideration. There is no real difference between a call center interview and another interview. As one of the call center agents for 3 years now, I have decided to write tips on passing the call center application process. Since you’ll likely be working with a team, you may be asked why teamwork is important in the call center industry. While this may be irrelevant or not representative of one’s ability, looking smart will create the correct first impression which as the saying goes, lasts. all your tips really help me!! The questions are related to customer service, asking about your previous work experiences and your opinion about a certain customer scenario. Look no further because this guide to answering the most common call center interview questions in the Philippines will give you a headstart. However, you can answer honestly so you and the company will be on the same page when it comes to objectives and goals. He asked me to tell him about myself, I did. How to Travel to the Philippines: 50 Amazing Tourist Spots to Visit. The interviewer will likely start with questions to get to know you better. Call center is … It should be in a space that is far away from the noise. Call centers in the Philippines pride themselves with fluent-speaking agents, some even speak with a British accent to perfection. How to pass call center interview To successfully secure this kind of job, you should exhibit exceptional skills, personality, and know-how during the interview session. Many outsourcing companies are investing in the Philippines because of the lower cost of goods and services. Times are changing nowadays, and employers are searching for innovative recruitment strategies. These call center have already set up a number of branches across the Philippines. So make sure to answer questions that are relevant to the role. However, make no mistake of ignoring this advice. Those who are from big cities in provinces don’t need to go to Manila to get call center jobs because these big call center are setting up their branches there. Your email address will not be published. Sample answer: “If you’re not looking for a person who’s trainable and can easily adapt to a new working environment, then you should definitely not hire me.”, READ: How to Be a Call Center Agent in the Philippines: 7 Steps. Some applicants waste their own time by being unprepared or by answering the interviewer with unrelated things and fillers (the “ uhms ” and “ ahhs ”). Share This Page. 1 call center interview question that rarely miss an interview is to say something about yourself. To make things easier for them. I created this video to help bpo aspirants to land in their specific company that they wanted to work. Outsourcing Holistic CX Service to Sales Extend Your Brand. Very easy 3 interviews with three different people. 1. I can handle upset customers well since I have a calm and soothing voice. Mind your behavior and … Of course, the company wants to know if you can handle that and still provide your services. By iceblade007. Passing a call center interview may seem difficult at first but once you’re in the zone, you’ll think of it as a piece of cake. Tips to Pass Call Center Interview Posted on January 10, 2016 | No Comments on Tips to Pass Call Center Interview Apart from the substance or content of your responses to questions, one’s communication skills or the way a person speaks is also evaluated during a call center interview. You may be asked, “why do you want to work here?” or “what is your idea of a call center?” The question ought to know your background knowledge of the specific company which you should acquire through your research. Although BPOs are growing in numbers, getting hired there is no walk in the park. How to pass a call center phone interview. I couldn't say anything. These are the two major categories in call center jobs. As you move forward with the interview, you will be asked questions along the lines of “why do you want to work in a call center?” This career intention question will test how eager you are and show your interest in the position. Those who are from big cities in provinces don’t need to go to Manila to get call center jobs because these big call center are setting up their branches there. However, you can answer honestly so you and the company will be on the same page when it comes to objectives and goals. Call center Interview Questions in Philippines "Call center representatives are masters of communication. Call center customer service job interview questions are questions designed by interviewers to test out applicants’ problem-solving and customer handling skills. Then he told me to sell him the computer which was on the table, as it was a sales call center. Group interview or one on one interview , you just need to pass it. Sample answer: “I’m very skilled in using Microsoft Office. Give the interviewer an idea of your interpersonal attitude. So, are you ready to take your career to the next level? Anna Pamela R. Capistrano is an experienced content writer who is currently pursuing a bachelor’s degree in multimedia studies at the University of the Philippines – Open University. 5. Passing a call center interview may seem difficult at first but once you’re in the zone, you’ll think of it as a piece of cake. In my experience my initial interview is a one on one, so it depends actually. I even told him I was blacking out. There, you’ll get insights that can help you on your quest to nail the call center interview questions. Want to take your career to new heights? Do your research and ask around about all the important things you should know about the company. Kasambahays who want to work in a call center/BPO. Among the practical tips to pass an interview are as follows: Look smart by dressing smart and carrying oneself with confidence and with the right posture. If you’re looking for call center interview questions and answers, you’re definitely in the right place.Some people actually feel that applying for a call center job is easy when actually it’s not. 13. CALL CENTER INTERVIEW: Getting Yourself Right For The Job Be sure to equip yourself with the basic information about the call center company and the job description of the position you are applying for before the interview (almost 100% sure that you are going to be asked about that to test your enthusiasm and interest). It will help me a lot to pass through the interview. The call center industry is growing and growing and a lot of Filipinos look at it as a very good means of living. I recently had an interview for this job. Known for its culture of malasakit and excellence, Inspiro surely values its workforce. Recently, there is even a trend of employees studying part time and completing college with the help of their call center salaries. This one really help me!! 7. Thank you so much for sharing your experienced. eval(ez_write_tag([[250,250],'filipiknow_net-banner-1','ezslot_3',185,'0','0']));eval(ez_write_tag([[250,250],'filipiknow_net-banner-1','ezslot_4',185,'0','1'])); Have an edge over other applicants by knowing more about the company you’ll be applying for. Thank you very much! Are you one of the Filipinos who aspire to work as a call center agent? Thank you very much for sharing and giving us a tip and idea on how to answer a Call Center interview. But not confidently. Welcome the new normal with new travel goals. Another common question could be, “what are your strengths and weaknesses”? Interview. A great workplace is one that knows how to take care of its people.”. Some of my long-term plans include getting promoted several times and eventually becoming a supervisor.”. Call centers in the Philippines are known for their rigorous screening and interview processes, and they even select various kinds of formats; from one-on-one interviews to panel interviews. In order to pass the call center assessment test, you need to primarily work on your self assessment traits, cognitive abilities, and job related skills. When you apply for a position in a contact center here in the Philippines, it’s usually going to take you the whole day. Your answer to this question should be inspired by the previous questions. Second, pick a spot that has excellent lighting and is not distracting. 16. February 10th, 2017 Written by: Molly Masterson. You’ll be receiving complicated issues and angry callers from time to time. The call center industry is not for the faint of heart. How to Pass Your Call Center Job Interview. Privacy Policy, Climb the Ladder of Success with the Best Call Center Company in Makati, A Complete Guide To Successfully Answering Call Center Interview Questions In The Philippines Sample answer: “From what I’ve read, this company is really concerned about the welfare of its employees. I recently had an interview for this job. Here is a list of questions you can anticipate, along with a few tips and talking points to make a great impression. He asked me to tell him about myself, I did. The written test will determine your capabilities to handle the call center position you’re applying for. And more power. Call centers offer assistance on behalf of companies for customers with questions, concerns or feedback about products or services. How to Answer Call Center Interview Questions. Even if you’re an extroverted, people person, that doesn’t mean answering call center interview questions is easy. Sample answer: “My most cherished achievement is when I emerged as one of the passers with the highest scores in the civil service exam. You wouldn’t want to be late, would you? Read this guide to prepare better and eventually pass any call center interview. Give me one good reason why I shouldn’t hire you. They want to know that you will do that when answering customer questions. Make sure that you look presentable when you show up for the interview. I couldn't say anything. Its parent company is Relia of Japan, a subsidiary of global conglomerate, Mitsui. Here are some basic call center courses you can take to prepare you for the interview: Cold Call 101: How to Cold Call like a Boss! Tell me about your strengths and weaknesses. Teamwork plays a pivotal role in succeeding in the call center, and the interviewer wants to know if you’re aware of it. Call Center Interview Questions. Take careful notes about on how you pronounce words and watch your pace (remember, try not to speak too fast). Are you looking for a job in the call center industry? Your weakness can be a way to emphasize your strengths. BPO Companies arises in the Philippines. Group interview. Continue Reading. It’s very useful for me as a new applicant on this industry. Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the ones needed for this job. Providing outstanding customer service is paramount for all companies — with 76% of consumers saying they view customer service as a “true test” of how a company values them, according to a 2015 Aspect report. Inform the interviewer about the things that you would and wouldn’t do to improve the situation while still providing a wonderful service to the customer. Sample answer: “I believe that I have all the qualities that companies are looking for in a call center agent. Although the categories may have different target readers, they all have the same mission: to educate, empower, and inspire Filipinos to contribute to our country even in small ways. Apart from the advantage of helping businesses achieve success, call centers have opened doors, job opportunities, and evident career growth to many Filipinos. All this for only £ 45.00 £ 0.99 + VAT Sample answer: “I try to stay as calm as possible and do breathing exercises if the stress is getting too much. Take this list into consideration, and you’ll bag that job in no time! However, make no mistake of ignoring this advice. I also have great cooking skills which I’ve learned from my mom. Sample answer: “Teamwork is highly important in the call center industry since each team usually has to meet a performance level or quota every day. All I could say was I was nervous. Let yourself be comfortable with the video program you’ll be using and ensure that everything works properly and smoothly. All calls, you have steps to follow and since mine is a work from home a internet connection check speed. Sample answer: “A good call center agent is a quick thinker, adept at technical knowledge, Internet-savvy, and a great problem solver.”. Why do you want to work as a call center agent? A Complete Guide To Successfully Answering Call Center Interview Questions In The Philippines. Your answers don’t necessarily have to be lengthy. If you’re trying to score that call center job, your strengths should include the broad skill set that is specified under the job qualifications: patience, problem-solving, excellent communication skills, fast learning, and friendliness. Go ahead and research about the locations of these call centers. Answer honestly since there are no right or wrong answers. Both comments and pings are currently closed. When I’m not doing anything, I like to paint nature and animals. link to How to Become a Call Center Agent in the Philippines: An Ultimate Guide. February 10th, 2017 Written by: Molly Masterson. Super i love this tips, We broke it down into 7 parts to help you get ready and get that job offer at the end of the day! 1. You may not alter or remove any trademark, copyright or other notice from copies of the content. Continue Reading There is no real difference between a call center interview and another interview. There’s no better way of … Just make sure to do your research beforehand. Read articles and books that can help you figure out the correct uses of verbs, tenses, articles, and more. Study about the company and job you’re applying for. Below, you will find questions related to outbound sales and inbound customer service. Whether you're a new or existing member, this guide will help you get, retrieve, or verify your PhilHealth number with ease. Get to know your strengths, weaknesses, and behaviors to answer questions efficiently. The accuracy of your answer in these questions will give the interviewer an idea of your readiness towards the job. Call Center Interview Question 2: What is your idea of a call center? As with any other job, call center interviews require preparation. We’ll come up with a solution together.”. Call Center Interview Answer 3: I’d like to work in a call center because I have the skills to match the … How to pass a call center phone interview. However, if you work on maintaining composure and staying alert even when you’re under stress, then you’re the perfect person for the job. Navigate to the mission and values statements. I graduated as a nursing student and during our on-the-job training, I learned a lot about communication skills and how to deal with people. Share This Page. 10. Call Center Philippines - How to Pass Training and Interviews has 501 members. Learn how your comment data is processed. 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