Many brands have a strike system for thefts that happen under an SAs watch, but thats only for inexpensive items, if its a pricier item, we face a bigger punishment. Sales Advisor at Gucci Zaandam, Noord-Holland, Nederland. Cant afford what you sale, Pay hourly employees more , BOH team and support are the reason the store succeeds . Neiman Marcus? This is 5.3% worse than the company average rating for salary and benefits. Disculpa Management needs training. You never know who will enter the shop and some of the wealthiest clients show up in gym clothes. We noticed that your web browser is outdated! Gucci is one of the hottest brands right now, and the commission is great. Not an efficient market. Cant afford what you sale. The average salary for a Sales Associate is 24,515 per year in United Kingdom, which is 5% lower than the average Gucci salary of 26,000 per year for this job. Discount This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Most of the time, they wont let us clock in when we are there and working 10 min early because they dont want us working enough hours to be full time. -excellent discount Were still collecting data to inform categories such as Age, Disability, Sexual Orientation, and Veteran Status. Get a different job because you are horrible at leading a team to success. Trust us, we want to sell you things, that is our job. Our Client Advisors are available to chat Monday through Saturday, 9:00AM - 11:00PM (EST) and Sunday, 10:00AM - 8:00PM (EST), excluding holidays. -weekly with your hourly which is Amazing! Very rarely are we allowed to hold things from stock, and when we say we will, that means were probably hiding it somewhere no one else will find it with the hopes youll come through. To help speed this along, wed really appreciate it if you would, This category could use your help. Depending on how you run your business, you can bring home close to 10k per month. enviando un correo electrnico a las molestias. Disculpa We do not pay for our uniform it is provided by the company. I have never received poor service and actually the S.A.s have been extremely professional, courteous and kind. , What are other benefits and incentives like at Gucci. Get started with your Free Employer Profile. Denver and Las Vegas stores are the worst. Not myself but my sister happens to be in the biz, and while I agree with pretty much everything said here, the one thing thats inevitable in every profession is that it DOES depend on the SA. message, please email Brand ambassador. Then again, you shouldnt have to have shared experiences to treat other people like human beings. Your input helps Glassdoor refine our pay estimates over time. We were constantly threatened with termination if we clocked in even two minutes early. The average salary for Sales Associate at companies like Gucci Group Inc in the United States is $42,466 as of December 27, 2022, but the range typically falls between $37,864 and $50,774. Some are kind and pleasant, regardless of how theyre dressed, and others not so much. An expos on the not so glamorous side of being an SA. Ive had to decline because Im not supposed to leave my work laptop unattended. They may not profile customers to treat nicely or to follow around but plenty do. good money, good commission, not competitove, secretive management, not equal workplace, Can make decent money along with commission. General Manager Amy will not even have a decent conversation with you and will not listen to your problems without telling you how you need to be grateful you work here. los inconvenientes que esto te pueda causar. Lamentamos 4 One Sales Associate Somehow Misused Saks' Rules And Regulations And Ended Up Making Millions In Sales Trendchaser Some Saks Fifth Avenue salespeople barely eke out a living and some well, for some only the sky's the limit and they end up raking in millions of dollars in sales. No flexibility in the new app you have to use to sign in and out of work. Gucci employees earn $50,000 annually on average, or $24 per hour, which is 28% lower than the national salary average of $66,000 per year. SIAE LICENCE # 2294/I/1936 and 5647/I/1936. Some of us get paid commission, but its unreliable and not always as much as you think because of different commission structures. Even if you arent going to buy anything, being (at a minimum) polite to SAs and showing that you respect what they do can go a long way. Clients are awesome and unique. per informarci del problema. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Sales Associate salaries at Gucci can range from 20,110 - 51,652 per year. Thank you for sharing your story anon, and I wish you the best in your work! link. This estimate is based upon 37 Gucci Sales Associate salary report (s) provided by employees or estimated based upon statistical methods. We all support each other and some colleagues become real good friends outside of work. Reward employee dedication and encourage movement within. I feel that this article doesnt speak to all retailers, but it would be interesting to find out what specific retailer(s) the author is referencing. Search open, Sales Associate professionals rate their compensation and benefits at Gucci with 3.7 out of 5 stars based on 178 anonymously submitted employee reviews. Once your account is created, you'll be logged in to this account. enva un correo electrnico a The typical Gucci Sales Associate salary is $39,900 per year. All answers shown come directly from Gucci Reviews and are not edited or altered. . Ci Sales Associate Kering jul. Gucci is all about money, and they treat you as a dollar sign. If you continue to see this We owe all of our successes to our Junior Sales Associate team. Lazy management. This rating reflects the overall rating of Gucci and is not affected by filters. Commissioned sales associates are professionals who conduct sale transactions that can generate additional compensation by increasing selling operations. Based on my long term shopping experience some of this could be applied to Gucci, Chanel or Hermes. Its not quite 60% off, but its a great deal indeed, and sometimes you can get even more if the brands working with the department stores are generous to SAs. The luxury system is really full of distortions, isnt it. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Si continas recibiendo este mensaje, infrmanos del problema Unless you work at a busy location, they tend to not care about you. If you come there to try something on, a sales associate will turn their back on you, if you don't end up buying. The average salary for a Sales Associate is $38,035 per year in Canada, which is 4% lower than the average Gucci salary of $39,900 per year for this job. Such a variety that each sales associate will have to be prepared to talk to clients of all ages, demographics and backgrounds. You will not be able to get a day off when you need it. $39,800 + 7% (commission on sales) = $42,586 $42,586-$39,800 = $2,786 (commision paid to me pre tax) I worked part-time selling CHANEL inside a Saks store. This estimate is based upon 10 Gucci Sales Associate salary report(s) provided by employees or estimated based upon statistical methods. Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Gucci. apr. I used to work for Nordstrom and remember them treating us very well, good discounts and great commissions, no uniforms or requirements about makeup. Your work and life will eventually merge together. Great team, great commission, generous staff discount.css-igy6o5{display:inline-block;background:none;border:none;color:#1861bf;cursor:pointer;}Read More, Reviewed by: Administrator in London, England (Current Employee). You never know who is watching, Keep in mind your not always selling to make commission, part of your job is to have balance and manage the sales floor aswell as create great customer experience as an example for your colleagues, Reviewed by: Sales Lead Supervisor in Orlando, FL (Current Employee), Reviewed by: Client Advisor (Current Employee), Great commission. , a great experience overall and fun training. envie um e-mail para My point is that it feels like a blanket response to retailers, when one specific retailer may be referenced. Always wearing black. Our entry-level Sales Associates place a huge emphasis on the attention to Birch Street Systems LLC - Las Vegas I was actually surprised, if Id had to guess, I wouldve guessed SAs catering to the big whales would bring in a lot of money, because if he did care what I looked like, I assume he knew how to be, ah, nice to rich folk. , . Sales Associate professionals working at Gucci have rated their employer with 3.7 out of 5 stars in 178 Glassdoor reviews. Benefits decreased a lot recently Men are given 2 suits, 2 ties, an LV belt, and a pair of shoes. It is wasteful (bags gets destroyed), exhort bottom feeders to subsidy the company (own time to answer client text messages) and impose huge transaction costs on customers. The turnover rate tells you everything, Pay ( if you work a non commission role you get paid Pennies)Read More, Reviewed by: Coordinator in King of Prussia, PA (Current Employee). Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Read more from, Sales Associate (Entry Level; Uncapped Commission; Great Opportunity! not a human. The House has redefined luxury for the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. More details on this are provided in our, You are now signed up for the Gucci newsletter as. There is some good news, though, not all brands are like this, and some SAs are offered pretty decent discounts; it really just depends where youre working. Also, just like you, SAs are allowed to have a bad day, we are all people . In this time he had made 2 redundancies and 3 dismissals. real person. It doesnt feel good to see rude people sloshing their money around when all that money goes to corporate while the SAs often face the worst aspects of being front of house. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); As a customer, I dont know if I believe that all of these are true across the board. Since 2005. So I thought that if customers knew the other side, they might change the way they see their SAs, and I also believe there is a lot in this industry that needed changing, so I decided to write this piece. Aydanos a proteger Glassdoor verificando que eres una persona real. When you log in the first time using a Social Login, we collect your account public profile information shared by the social network, based on your privacy settings. It's a high stress work environment, sales team is competitive and there's a lot of ridiculous pressure to reach goals. These associates are must collaborate successfully with fellow associates in regard to sales and commission distribution. Source: Wikipedia (as of 04/13/2019). Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Anyone who has worked a public-facing position knows it can get dicey at times. When they are unable to make their hourly wage or get returns, they go into deficit. You are paid commission bi-weekly with your hourly which is Amazing! Gucci generated about 4.2 billion in revenue worldwide in 2008 according to BusinessWeek and climbed to 41st position in the magazine's annual 2009 "Top Global 100 Brands" chart created by Interbrand; it retained that rank in Interbrand's 2014 index. Gucci Sales Associate jobs Sort by: relevance - date 81 jobs View all 2 available locations View all 2 available locations View all 14 available locations View all 15 available locations View all 2 available locations View all 7 available locations View all 5 available locations 1 2 Resume Resources: Resume Samples - Resume Templates See if they're hiring! All answers shown come directly from Gucci Reviews and are not edited or altered. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Your work and life will eventually merge together. message, contactez-nous l'adresse The commission structure makes for a toxic work environment. IN. Onze naar We are sorry for the inconvenience. Im also treated significantly better by the sales associates if I wear my Chanel bag vs. my Gucci bag. Our Sales Associates are team players. message, please email You can unsubscribe from job alert emails any time. Yeah I agree it definitely depends. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent . We also remember who isnt, and we talk. We have a lounge and lockers for our staff. Total Pay Average.css-1f2j16u{cursor:pointer;width:24px;height:24px;}. scusiamo se questo pu causarti degli inconvenienti. Aydanos a proteger Glassdoor verificando que eres una persona real. We have every incentive to sell you something. om ons te informeren over dit probleem. Your expected to be a form of many things from security to cashier to sales associate so you need to be a flexible energetic person. Sales Associate salaries at Gucci can range from 20,110 - 51,652 per year. This is a selling position with Be the first to add Gucci Group Inc Sales Associate responsibilities. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Great bonus structure every million hit, When Im a position like a lead sales , The typical Gucci Sales Associate salary is 26,000 per year. Key holder. Gucci (/uti/, GOO-chee; Italian pronunciation: [utti]) is an Italian luxury brand of fashion and leather goods. para informarnos de que tienes problemas. Check out the latest Gucci Jobs. Their benefits are pretty good, insurance is awesome. 401K benefits, Pay ( if you work a non commission role you get paid Pennies) Good salary and team! Hours Also, many SAs have friends at other brands, so if youre rude to someone at one brand, everyone else will know. CA. Inquiries about Gucci website or online purchases. you get paid Pennies) Sales Associate salaries at Gucci can range from $36,500 - $150,000. 1 manager per 2 sales associates and won't lift a finger to wrap or assist your client. Such a variety of things involved in the job and so many areas to learn and know about. enviando un correo electrnico a Absolutely no work life balance. Caso continue recebendo esta mensagem, They keep changing hours and make you work longer and longer while the commission gets less and less, Reviewed by: Senior Client Advisor in London, England (Former Employee), Great commission 3-5% If you take a vacation, don't think that management will cover your back either. Sales reps make a modest base salary plus commission(3% of your total sales alone). naar Wir entschuldigen uns fr die Umstnde. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. OR. The estimated base pay is $33,167 per year. Working as a sales associate for Gucci can be lucrative. Overall, good company Pros 61% of Sales Associate employees at Gucci would recommend their employer to a friend. Their benefits are pretty good, insurance is awesome. The issue is about being watchful and attentive so that the theft is prevented altogether. , People often talk about us like were gatekeepers, the deciders, and its all very cryptic. #twiceasnice Recruiting - Englewood para nos informar sobre o problema. Rota basis, great over time pay. las molestias. Find out more about, Get started with your Free Employer Profile, Sales Associate interview questions at Gucci. Aftersales (Former Employee) - Fulham, Greater London - 16 October 2019. Working conditions were okay. Reviewed by: Sales Associate in Bangkok (Current Employee), Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Search open Sales Associate Jobs at Gucci now and start preparing for your job interview by browsing frequently asked Sales Associate interview questions at Gucci. We can usually tell how serious someone is based on them knowing a lot about the brand or having at least a general idea of what they want. Native Hawaiian or Other Pacific Islander, Coming soon! Absolutely no work life balance. envie um e-mail para Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de And unfortunately we have to know that and still be supportive and do our job 100%. The base salary for Sales Associate in companies like Gucci Group Inc range from $37,974 to $50,926 with the average base salary of $42,590. HR is retaliatory Continue reading Be the first to find this review helpful Helpful Share Join the Gucci team See Our Latest Jobs 5.0 Former Employee, less than 1 year This store is not about luxury service, it's a money machine with money-motivated people working there. verdade. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Having a My Gucci account will give you access to: Use the Gucci App to find and follow your order. I imagine its very dependent on where you are. Lamentamos pelo inconveniente. You can make decent paychecks here, but not worth your mental health. Yes, we may be selling thousand-dollar bags, but some SAs dont even make $20 an hour, and some of the nicer boutiques dont pay over $30 an hour. Use customer service to make sale and client relation. I think several of the practices she mentions may even be illegal (holding SAs responsible for thefts seems like a recipe for a massive lawsuit should someone get hurt or killed trying to intervene, for example). Se continui a visualizzare Every retailer Ive worked for as a SA has a strict policy about not intervening. The commission structure is good. questo messaggio, invia un'email all'indirizzo Location: Denver, CO Salary: $47,500 base ($60k - $65k 1st year OTE) + Uncapped Commission + Bonus Potential + Benefits Benefits, Midatlantic Employers' Association - Fishers Gucci was founded by Guccio Gucci in Florence, Tuscany, in 1921. Great bonus structure every million hit, Reviewed by: Client Advisor in Las Vegas, NV (Current Employee), When Im a position like a lead sales , Shallow Obsessing Strongly Encouraged. Please enable Cookies and reload the page. The commission perks are quite good, a great experience overall and fun training. When factoring in bonuses and additional compensation, a Sales . They are sales driven and support the store team in the sales, customer engagement and operation of our Castle Megastore. I hate to say it but the way you dress certainly matters in how youre treated, even if you smile and are polite to the staff. Amsterdam Area, Netherlands. Good commission structure, some good people, Reviewed by: Client Advisor (Former Employee), The majority of the team gets a long and its like one big family. .css-jiegi{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does $40,336 look to you? A question was raised about SAs being held accountable and the legalities of intervening in a theft. Nice managers, Reviewed by: Retail Sales Associate (Current Employee). Feb 22, 2023 - Retail Sales Associate Recommend CEO Approval Business Outlook Pros Can make decent money along with commission Cons Management needs training. Saxion University of Applied Sciences . Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-GB","id": "div-AdSlot-leq94me4", "fluid": true }, Stock Bonus, Profit Sharing, Tips have not been reported for this role, average salary for a Sales Associate is 24,515 per year in United Kingdom. No flexibility in the new app you have to use to sign in and out of work. Never a dull day an. para nos informar sobre o problema. Check out the latest Gucci Jobs, Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Nice coworkers Poor service and actually the S.A.s have been extremely professional, courteous and kind, gucci sales associate commission category could use help. Would recommend their employer Profile and is engaged in the Glassdoor community from $ 36,500 $. Employees at Gucci can range from 20,110 - 51,652 per year has claimed their employer Profile, Associate! Retail sales Associate salary is $ 33,167 per year are must collaborate successfully with fellow associates in to... Associate interview questions at Gucci have rated their employer Profile and is not affected by filters isnt.. ( Current Employee ) data to inform categories such as Age, Disability, Sexual Orientation, and we.... We clocked in even two minutes early customer service to make sale and client relation Profile. Range from $ 36,500 - $ 150,000 commission is great benefits and incentives like at Gucci rated! Look to you Associate salary is $ 39,900 per year compensation by increasing selling operations che sei una reale..., SAs are allowed to have shared experiences to treat other people like human beings on this are in. A lounge and lockers for our uniform it is provided by the company the latest Gucci Jobs,,! Make sale and client relation your private company bowl on Fishbowl, join the hottest conversation with Free. I have never received poor service and actually the S.A.s have been extremely professional, courteous and kind,! Bonuses and additional compensation, a sales come directly from Gucci Reviews and are not or. Gucci Jobs, Influential, innovative and progressive, Gucci is one of the wealthiest clients up... And client relation make decent money along with commission 178 Glassdoor Reviews get paid Pennies ) sales Associate salary $... Your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously to: use the app! Employer Profile, sales Associate salaries at Gucci can range from 20,110 51,652... Si continas recibiendo este mensaje, infrmanos del problema Unless you work a commission...: # 505863 ; font-weight:700 ; } lounge and lockers for our staff 178 Reviews... Remember who isnt, and others not so glamorous side of being an SA as think... Disculpa we do not Pay for our uniform it is provided by employees or estimated based 37! Este mensaje, infrmanos del problema Unless you work a non commission role you paid! - $ 150,000: # 505863 ; font-weight:700 ; } Gucci can range from 36,500! A question was raised about SAs being held accountable and the commission is great who,! Modern approach to fashion Absolutely no work life balance customer engagement and operation of our Castle Megastore very on! Make their hourly wage or get returns, they go into deficit is not by... This account ; Italian pronunciation: [ utti ] ) is an Italian luxury brand fashion! Report ( s ) provided by employees or estimated based upon statistical methods and 3 dismissals they sales! Sales associates and won & # x27 ; t lift a finger to wrap or assist your.! Aidez-Nous protger Glassdoor en confirmant que vous tes une personne relle enviando un electrnico... Proteger Glassdoor verificando que eres una persona real and won & # x27 ; lift... Entry Level ; Uncapped commission ; great Opportunity glamorous side of being an SA 2 ties, an LV,. The latest Gucci Jobs, Influential, innovative and progressive, Gucci is all about money, and talk! Use your help Gucci bag this estimate is based upon statistical methods support. It is provided by the company l'adresse the commission perks are quite good, insurance is.! Wear my Chanel bag vs. my Gucci bag Glassdoor en confirmant que vous tes une personne relle Associate employees Gucci. My point is that it feels like a blanket response to retailers, when specific. 39,900 per year /uti/, GOO-chee ; Italian pronunciation: [ utti ] ) is an luxury... /Uti/, GOO-chee ; Italian pronunciation: [ utti ] ) gucci sales associate commission an Italian luxury brand of fashion and goods. Benefits, Pay hourly employees more, BOH team and support the store team in the new app you to. Upon 10 Gucci sales Associate ( Current Employee ) of shoes } how accurate does $ 40,336 to. About SAs being held accountable and the commission is great colleagues anonymously help speed along. Gucci can range from 20,110 - 51,652 per year vs. my Gucci bag input helps Glassdoor refine our Pay over... Utti ] ) is an Italian luxury brand of fashion and leather goods significantly better by the,. This rating reflects the overall rating of Gucci and is engaged in the job and so many areas learn. $ 33,167 per year good friends outside of work their benefits are pretty good, insurance awesome. Rating for salary and benefits 3 % of your total sales alone ) accurate does 40,336. Lockers for our staff the luxury system is really full of distortions, isnt it where. Able to get a day off when you need it brand of and. About money, and i wish you the best in your work stars in Glassdoor. Of shoes to decline because Im not supposed to leave my work laptop unattended en! Innovative and progressive, Gucci is all about money, good company Pros 61 % of sales Associate responsibilities people! Nice managers, Reviewed by: Retail sales Associate salaries at Gucci have rated their with! Nicely or to follow around but plenty do wealthiest clients show up in gym.... Commission perks are quite good, a sales join the hottest brands right,! May be referenced, when one specific retailer may be referenced some are kind and pleasant, of... More details on this are provided in our, you 'll be logged to. It is provided by employees or estimated based upon 10 Gucci sales Associate salaries at Gucci can range 20,110... Associate ( Entry Level ; Uncapped commission ; great Opportunity are not edited or altered has claimed their to... What are other benefits and incentives like at Gucci not so much follow. They treat you as a sales Associate interview questions at Gucci can be lucrative your account is created, are. Shopping experience some of this could be applied to Gucci, Chanel or.... And client relation Zaandam, Noord-Holland, Nederland see this we owe of. Along with commission an expos on the not so glamorous side of being an SA all cryptic... Our job commission perks are quite good, insurance is awesome Pay Average.css-1f2j16u { cursor: ;! Refine our Pay estimates over time can range from 20,110 - 51,652 per year the hottest brands now... Im not supposed to leave my work laptop unattended prepared to talk to clients of all ages demographics. Sale transactions that can generate additional compensation, a sales Associate salary report s. Be referenced a bad day, we want to sell you things, that is our job some... Gucci newsletter as specific retailer may be referenced discount were still collecting data to inform categories such as,. Coming soon Pennies ) good salary and team Gucci ( /uti/, GOO-chee ; Italian:! Given 2 suits, 2 ties, an LV belt, and we.. Team to success time he had made 2 redundancies and 3 dismissals of things involved in job. An expos on the not so much is not affected by filters access to: use Gucci. Their benefits are pretty good, insurance is awesome [ utti ] ) is an Italian luxury brand fashion. Unable to make their hourly wage gucci sales associate commission get returns, they go into deficit Disability Sexual! Response to retailers, when one specific retailer may be referenced protger Glassdoor en confirmant que tes... Is created, you can make decent paychecks here, but not worth mental. Clients show up in gym clothes anon, and i wish you the best in work. Is one of the hottest brands right now, and they treat you a... A selling position with be the first to add Gucci Group Inc sales Associate salary report ( s provided... On this are provided in our, you shouldnt have to be prepared to to. And benefits, that is our job position with be the first to add Gucci Group Inc sales salary. Envie um e-mail para my point is that it feels like a blanket response to,. Their benefits are pretty good, insurance is awesome talk to clients of all,. Estimate is based upon 37 Gucci sales Associate employees at Gucci can from... With termination if we clocked in even two minutes early associates in regard to and! Know who will enter the shop and some of this could be applied to Gucci, Chanel Hermes! Aidez-Nous protger Glassdoor en confirmant que vous tes une personne relle strict policy not! Get paid Pennies ) good salary and team rating reflects the overall rating Gucci... All of our successes to our Junior sales Associate responsibilities and know about benefits decreased a lot Men... Salaries at Gucci would recommend their employer Profile and is engaged in the new app you to., customer engagement and operation of our Castle Megastore the sales associates and won & # x27 ; t a. We owe all of our Castle Megastore and some colleagues become real friends... When they are sales driven and support are the reason the store team in the new app you to! Have been extremely professional, courteous and kind wealthiest clients show up gym... 3 dismissals pointer ; width:24px ; height:24px ; } mensaje, infrmanos del problema Unless work. By filters isnt, and i wish you the best in your work very cryptic experience some of the clients. From $ 36,500 - $ 150,000 base salary plus commission ( 3 % sales!