Company said I would get refund within 28 days. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. We also ensure all reviews are published without moderation. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Firm offers 92 two-swab . Today is my day 3 in the UK, and the kits are yet to arrive my address. Join the 1,619 people who've already contributed. Its 7 days gone now and no sign. Avoid. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. I had to use the NHS testing service instead. Voice your opinion today and hear what 1,619 customers have already said. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Poorest service ever probably a scam. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Very grateful to them. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Companies can ask for reviews via automatic invitations. This is an important test that gives you an insight into things you can change to make you happy and healthy. I have ordered a Day 2 and Day 8 kit prior to my arrival date in UK on 22nd September. We also ensure all reviews are published without moderation. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. 4 unanswered complaint emails - this company is an absolute sham - do not use! Your experience matters. Despicable people. Most of our tests are suitable as a finger-prick collection. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Nothing arrived. Anyone can write a Trustpilot review. !I would not recommend these con artists AT ALL! If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. South Ruislip testing results are released on the same da. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). How many stars would you give atruchecks.com? I ordered a home day2 test kit, and received a few days later an open box (which was not inside an envelope). This is what the government is doing, creating false companies to steal your money for a fake virus to control your every move. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. Suggested companies are based on peoples browsing tendencies. Scrambled to book a test at Edinburgh Airport. Only three arrived. Join the 1,620 people who've already contributed. The bar codes are printed on the PCR tubes I have used many times before. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. I refused to take it, and the driver took a picture of it on my request. Include an address and phone number. 24/7 trustpilot 5-star help line not taking calls any more. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. UK wide. Join the 1,629 people who've already contributed. Its amazing how I've been scammed by information from the Government website. Be aware this company will likely just take your money and not deliver anything. In your kit there is an opportunity to record the date/time of the swab. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. This is an important test used to investigate vitamin D deficiency or excessive supplementation. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Very satisfied with their customer service . This should have been 0 star!Day 2 and 8 kit ordered but none received. 3. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. This is an important test to help track changes over time to ensure peak health and fitness. I have seen fraud company's in India but wondering is it the same in UK also. When I asked for a refund three times! This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Suggested companies are based on peoples browsing tendencies. Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. | Read 1,061-1,080 Reviews out of 1,533 But we did receive the below intimidating email at 02.51am from Atruchecks. We use dedicated people and clever technology to safeguard our platform. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? The website states you should have your results within 24 hours. Join the 1,619 people who've already contributed. A company that returns all correspondence marked 'Return to Sender'. Your experience matters. Ordered covid tests. Find out how we combat fake reviews. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. It is important that you take your blood sample 20 days after the onset of symptoms. Calling Atruchecks useless is an insult to the word useless. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Please refer to local government requirements for specific testing requirements. 2023 Trustpilot A/S. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Ordered covid tests. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Didn't even had an apology and obvious didn't have a refund. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. This is an important test that can be used to investigate liver and kidney diseases. Cost us in terms of money, stress and time. Avoid at all cost. The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! If visiting a partner clinic is difficult for you. Required on or before day 2 entry to the UK. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. I ordered two Day-2 tests and only received one. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! On a personal level, its a waste of 58, he writes. That was back in May. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Government-backed Atruchecks faced wrath of customers after delayed tests. They do not answer phone calls or return emails. Definitely move onto next provider! There have been incorrect data in some cases (international address, wrong ID, wrong passenger details, wrong isolation address etc.) Criminal practices in a time of national crisis. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status.